If you damaged a library material you will need to pay for
its repair or its replacement. Cost is determined by type of damage,
amount of damage, and replacement cost is determined by subject matter.
Damage includes any underlining and sticky notes of all kinds. Please contact the Wilson Borrowing Privileges & Fines Department for price and billing information. Please do not attempt to repair
the material.
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I returned a book, but the Libraries
say I still have it checked out.
If you returned a book that the Libraries say is still checked out to
you, contact the owning library and have the following information ready:
- title of the material
- when you returned the book
- where you returned the book
The owning library will search for the item and notify
you of its results. Search procedures vary by library. Sometimes it may take several weeks for the search to be completed. If the item is
found in the library, you (the patron) are not held responsible for any
fines accrued. If the item is not found, you are responsible for finding
and returning the book, or paying for its replacement. The only
way to prove that you returned a library item is to provide a receipt
for it's return. Please contact the owning library for more information.
Please Note: The only way to be 100%
certain that your library materials are checked-in is to request a Return
Receipt. Having a Return Receipt proves that you returned
your books.
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There is a book on my account that I did not check out.
If there is a book on your library account that you believe you
did not check out, contact the owning library in writing of the situation. Include the
book's title and author and a statement describing your claim. Also include
your name, address, and a phone number where you can be reached. Additionally,
the letter should be signed and dated.
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I checked out a book for a friend
and now I'm being fined for it.
You are responsible for the use of your card. If you checked out a book
for a friend, you are responsible for it's return and any fines accrued
from its late return. If the item is not returned, you are responsible
for paying the replacement cost of the item.
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I checked out a book for a professor and now I'm being
fined for it.
You are responsible for the use of your card. If you checked out a book
for a professor and are now being fined for it, you are responsible for
its return and for paying the overdue fines. However, you may also have
the professor write us a letter on your behalf. The letter should indicate
that the book was checked out for the professor's use and that he or she
is responsible for the overdue fines. The letter should should be written
on department letterhead, should include the book's title and author,
and should be signed and dated. Professors may also request that the book
be transferred to his or her own library account.
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I checked out a book and it got
recalled.
Library policy states that recalls may occur at any time. Recall due dates supercede all previous due dates. In most cases, the
new due date will be anywhere from 3 to 7 days from the day you receive
the notice. In some cases, you will only have a day or two to return the
book(s). In order to avoid fines, you will need to return the book by
the recall due date.
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A book I checked out was recalled,
but I did not receive a notice.
Recall notices are sent either by US mail or E-mail. If a book you checked
out was recalled and you did not receive the recall notice, contact the
owning library immediately. In
most cases, the owning library will not charge you for overdue fines,
however, you will be responsible for returning the recalled item as soon
as possible. Additionally, we will need to confirm the*address we have
for you. Please note that you are responsible for keeping your
*address updated in our system. If you do not update
your *address with us and you subsequently receive fines because you
did not receive a recall notice, you will be responsible for paying the
charges.
* Address includes both US mail and E-mail addresses.
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I did not receive my Courtesy or Overdue notices
for a book I checked out, and now I'm being fined for it.
Courtesy and Overdue notices are sent by US mail or by E-mail. Courtesy and Overdue notices
are a courtesy. They are not meant to be your indicator to renew or return
your book(s).
If you use Courtesy and Overdue notices as your indication to return or renew your
books, you assume the risk of accruing overdue fines in the event that they are not received. The University
Libraries will not cancel fines if you do not receive Courtesy or Overdue notices. You are responsible for returning or renewing your books by the
due date given when you checked out the books. You are responsible for knowing your due dates.
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I went out of town and my books
became overdue while I was away.
If your books become overdue while you are out of town, you are still
responsible for their timely return and for any overdue fines that may
have accrued. You are responsible for returning or renewing your books
on time regardless of where you are when they become
due.
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I went out of town and a book I
checked out was recalled.
If a book you checked out is recalled while you are out of town, you are
still responsible for returning it by it's Recall Due Date . If the item
is not returned on time, you are responsible for paying any fines that
have accrued. The risk of recall is always present when you check books
out from the University Libraries. The only way to safeguard yourself from
recall and overdue fines while you are away is to return all your books
before you leave. We suggest you do this whenever you will be gone for
more then three days. If you do not return your books before you
leave, you are assuming the risk of potential recall and overdue fines.
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I moved and did not receive my
library notices.
If you move or change addresses, you must update the University Libraries
of this change. If you do not update the Libraries, you are responsible
for any and all fines that may accrue. To update your address in our system
please complete our Notice of Address
Change form and return it to the Borrowing Privileges & Fines
Unit, 110 Wilson Library, 309 19th Avenue South, Minneapolis, MN 55455,
or fax it to: 612.626.8968.
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I became ill and was unable to
return my books on-time.
If you become ill and receive late fees because you could not return your
books on time, you may be able to get your overdue fines cancelled. To
do so, you must submit, to the owning library, a doctor's note that indicates you were ill during the time
your books were due. We will also accept a bill record which outlines
medical services rendered.
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I want to dispute my fine, but
it's already been transferred to my STARS account.
Once fines have been transferred to your STARS account, you may no longer
dispute them. Fines are transferred after thirty days. If you wish to
dispute a fine, you must do so before it is transferred.
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I paid for my library fine and
I'm still being billed for it.
If you paid for a library fine and the Libraries indicate that you have
not, you must provide proof of your payment in the form of a cancelled
check or a credit card statement. Contact the owning library for more information.
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Overdue
fines not paid after thirty days will automatically be transferred to your
STARS account. 