F.A.Q.s

• How do I contact the InfoNOW office?
• When will my order be delivered?
• Who Does InfoNOW Serve?
• What options do I have for delivery?
• How does InfoNOW handle publisher copyright royalties?
• Can InfoNOW Provide Items Not Owned in the University Libraries?

How do I contact the InfoNOW office?

• Web: http://www.lib.umn.edu/infonow/
• Phone: 612-626-3940; toll-free 800-477-6689
• Fax: 612-626-3848; toll-free 800-343-8636
• E-mail: InfoNOW@umn.edu
• Mail: InfoNOW // 305 Diehl Hall // 505 Essex Street S.E. // Minneapolis, MN 55455

When will my order be delivered?

InfoNOW offers four (4) levels of services, 1 hour, 3 hour, 8 hour, and 16 hour/2 day responses on document orders. Deliveries are transmitted via e-mail, web application, fax, local couriers, overnight carriers, as well as the USPS.

Please note that 1 hour service may not be available on all materials. In case of delays, clients will be advised as soon as possible.

Who does InfoNOW serve?

InfoNOW serves scientific, medical, business, marketing, and legal professionals. Clients include corporate libraries, individuals, other document delivery services, and information brokers. University of Minnesota students, staff and faculty should contact On Campus Delivery Services.

What options do I have for delivery?

InfoNOW delivers via Ariel, through the Internet, via Fax, first class U.S. mail, Federal Express, or courier, depending on the client’s preference or the nature of the material.

How does InfoNOW handle publisher copyright royalties?

InfoNOW clients have the responsibility for proper use of photocopies under copyright law. InfoNOW pays publisher set copyright royalties to the Copyright Clearance Center on a per article basis for article which the University Libraries holds only the electronic version. If a photocopy is provided from a print resource, the client is responsible for determining their obligations under copyright law.

If a client determines that a copyright royalty payment is owed for a photocopy made by InfoNOW, the client may make the payment to the Copyright Clearance Center, or may request that InfoNOW make the payment and bill the user.

If a client concerned that copyright fees may exceed the client’s price limit for a document request, the client should let InfoNOW know the price limit, and an InfoNOW staff member will be in contact if the total price of document delivery will exceed that limit.

For budgeting purposes, InfoNOW has assembled a short list of publishers’ Sample Copyright Royalty Prices to the Copyright Clearance Center for copying articles. These quoted are current estimates, for budgeting purposes; actual fees may vary.

Clients are solely responsible for determining their obligations under copyright law. If clients choose to have InfoNOW pay copyright royalty on their behalf, this payment will be made to the Copyright Clearance Center (CCC). Occasionally, the CCC reports that it is unable to obtain permission to forward a copyright royalty payment to the publisher. In this case, the client may wish to contact the publisher in order to determine if copyright royalty is due.

Can InfoNOW Provide Items Not Owned in the University Libraries?

If the University Libraries do not own the particular publication a client needs, our staff will try to obtain a photocopy of an article or chapter from another source. InfoNOW will not borrow original items, including books, theses, videos, etc. from other sources.