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I returned a book, but the Libraries say I still have it checked out.
If you returned a book that the Libraries say is still checked out to you, contact the owning library and have the following information ready:

The owning library will search for the item and notify you of its results. Search procedures vary by library. Sometimes it may take several weeks for the search to be completed. If the item is found in the library, you (the patron) are not held responsible for any fines accrued. If the item is not found, you are responsible for finding and returning the book, or paying for its replacement. The only way to prove that you returned a library item is to provide a receipt for it's return. Please contact the owning library for more information.

Please Note: The only way to be 100% certain that your library materials are checked-in is to request a Return Receipt. Having a Return Receipt proves that you returned your books.

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There is a book on my account that I did not check out.
If there is a book on your library account that you believe you did not check out, contact the owning library in writing of the situation. Include the book's title and author and a statement describing your claim. Also include your name, address, and a phone number where you can be reached. Additionally, the letter should be signed and dated.

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I checked out a book for a friend and now I'm being fined for it.
You are responsible for the use of your card. If you checked out a book for a friend, you are responsible for it's return and any fines accrued from its late return. If the item is not returned, you are responsible for paying the replacement cost of the item.

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I checked out a book for a professor and now I'm being fined for it.
You are responsible for the use of your card. If you checked out a book for a professor and are now being fined for it, you are responsible for its return and for paying the overdue fines. However, you may also have the professor write us a letter on your behalf. The letter should indicate that the book was checked out for the professor's use and that he or she is responsible for the overdue fines. The letter should should be written on department letterhead, should include the book's title and author, and should be signed and dated. Professors may also request that the book be transferred to his or her own library account.

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I checked out a book and it got recalled.
Library policy states that recalls may occur at any time. Recall due dates supercede all previous due dates. In most cases, the new due date will be anywhere from 3 to 7 days from the day you receive the notice. In some cases, you will only have a day or two to return the book(s). In order to avoid fines, you will need to return the book by the recall due date.

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A book I checked out was recalled, but I did not receive a notice.
Recall notices are sent either by US mail or E-mail. If a book you checked out was recalled and you did not receive the recall notice, contact the owning library immediately. In most cases, the owning library will not charge you for overdue fines, however, you will be responsible for returning the recalled item as soon as possible. Additionally, we will need to confirm the*address we have for you. Please note that you are responsible for keeping your *address updated in our system. If you do not update your *address with us and you subsequently receive fines because you did not receive a recall notice, you will be responsible for paying the charges.

* Address includes both US mail and E-mail addresses.

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I did not receive my Courtesy or Overdue notices for a book I checked out, and now I'm being fined for it.
Courtesy and Overdue notices are sent by US mail or by E-mail. Courtesy and Overdue notices are a courtesy. They are not meant to be your indicator to renew or return your book(s). If you use Courtesy and Overdue notices as your indication to return or renew your books, you assume the risk of accruing overdue fines in the event that they are not received. The University Libraries will not cancel fines if you do not receive Courtesy or Overdue notices. You are responsible for returning or renewing your books by the due date given when you checked out the books. You are responsible for knowing your due dates.

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I went out of town and my books became overdue while I was away.
If your books become overdue while you are out of town, you are still responsible for their timely return and for any overdue fines that may have accrued. You are responsible for returning or renewing your books on time regardless of where you are when they become due.

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I went out of town and a book I checked out was recalled.
If a book you checked out is recalled while you are out of town, you are still responsible for returning it by it's Recall Due Date . If the item is not returned on time, you are responsible for paying any fines that have accrued. The risk of recall is always present when you check books out from the University Libraries. The only way to safeguard yourself from recall and overdue fines while you are away is to return all your books before you leave. We suggest you do this whenever you will be gone for more then three days. If you do not return your books before you leave, you are assuming the risk of potential recall and overdue fines.

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I moved and did not receive my library notices.
If you move or change addresses, you must update the University Libraries of this change. If you do not update the Libraries, you are responsible for any and all fines that may accrue. To update your address in our system please complete our Notice of Address Change form and return it to the Borrowing Privileges & Fines Unit, 110 Wilson Library, 309 19th Avenue South, Minneapolis, MN 55455, or fax it to: 612.626.8968.

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I became ill and was unable to return my books on-time.
If you become ill and receive late fees because you could not return your books on time, you may be able to get your overdue fines cancelled. To do so, you must submit, to the owning library, a doctor's note that indicates you were ill during the time your books were due. We will also accept a bill record which outlines medical services rendered.

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I want to dispute my fine, but it's already been transferred to my STARS account.
Once fines have been transferred to your STARS account, you may no longer dispute them. Fines are transferred after thirty days. If you wish to dispute a fine, you must do so before it is transferred.

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I paid for my library fine and I'm still being billed for it.
If you paid for a library fine and the Libraries indicate that you have not, you must provide proof of your payment in the form of a cancelled check or a credit card statement. Contact the owning library for more information.

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