Frequently Asked Questions

What if I returned a book but the Libraries say I still have it checked out?

Answer:

If you returned a book that the Libraries say is still checked out to you, contact the owning library and have the following information ready:

  • title of the material
  • when you returned the book
  • where you returned the book

The owning library will search for the item and notify you of its results. Search procedures vary by library. Sometimes it may take several weeks for the search to be completed. If the item is found in the library, you (the patron) are not held responsible for any fines accrued. If the item is not found, you are responsible for finding and returning the book, or paying for its replacement. The only way to prove that you returned a library item is to provide a receipt for it's return. Please contact the owning library for more information.

Please note: The only way to be 100% certain that your library materials are checked-in is to request a Return Receipt. Having a Return Receipt proves that you returned your books.

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