Frequently Asked Questions

What if a book I checked out was recalled but I did not received the notice?

Answer:

Recall notices are sent either by US mail or E-mail. If a book you checked out was recalled and you did not receive the recall notice, contact the owning library immediately. In most cases, the owning library will not charge you for overdue fines, however, you will be responsible for returning the recalled item as soon as possible. Additionally, we will need to confirm the address we have for you. Please note that you are responsible for keeping your address updated in our system. If you do not update your address with us and you subsequently receive fines because you did not receive a recall notice, you will be responsible for paying the charges.

Please note: Address includes both US mail and E-mail addresses.

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