Frequently Asked Questions

Who can help me if my password isn't working or I've forgotten my password?

Answer:

For help with your University Internet ID and password, you may contact the Technology Helpline at (612) 626-4276.

To ensure security of Internet accounts, the Helpline is the only service unit on campus that is authorized to deal with password problems.

Their hours are:

  • Mon-Th: 8 am-11 pm
  • Fri: 8 am-5 pm
  • Sat: 12 noon-5 pm
  • Sun: 5 pm-11 pm

Note: they won't accommodate requests for password assistance over e-mail.

Additional information about the Helpline can be accessed at:


http://www1.umn.edu/adcs/info/helpline.html

 

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